Conditions and Terms of Service

Terms and conditions created by the generator of the Deutschen Anwaltshotline AG

Contracting party

On the basis of these terms and conditions (AGB) comes between the customer and Plantlovers S.L. Represented by Volker Stöwesand Address: C. / Can Calafat 54, Polígono Son Oms, 07199 Palma Commercial Register: Palma Company registration number: Sales tax identification number: ESB 57992810, referred to as provider, the contract concluded.


Through this contract, the sale of new goods through the online store of the provider is regulated. Because of the details of the respective offer, reference is made to the product description of the offer page.


The contract is concluded in electronic commerce via the shop system or via other means of distance communication such as telephone and e-mail. The offers shown represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.

The order process for concluding the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)
  • Insert the offer in the shopping cart
  • Press the button ‘order’
  • Enter the billing and delivery address
  • Selection of the payment method
  • Review and processing of the order and all entries
  • Click on the button ‘order now’
  • Confirmation email that order has arrived

Orders can be placed in addition to the shop system via remote communication (telephone / e-mail), whereby the order process for the conclusion of the contract includes the following steps:

  • Confirmation email that order has arrived By sending the order confirmation the contract is concluded.

Prices, shipping costs, return costs

All prices are final and include the legal value added tax. The shipping costs within Europe are 4,90 € flat rate. From an order value of 50,-€, delivery is free of charge. If there is a right of withdrawal and is made by this used, the customer bears the cost of the return.

Terms of payment

The customer has only the following options for payment: prepayment, payment service (PayPal), cash on collection, credit card. Other payment methods are not offered and will be rejected. The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all details for the transfer and is sent by e-mail. Using a fiduciary / payment service provider allows the provider and customer to process the payment between each other. The fiduciary service / payment service provider forwards the payment of the customer to the provider. Further information can be found on the website of the respective fiduciary service / payment service provider. The invoice amount may also be paid in cash at the usual office hours, after deducting the shipping costs incurred in the business premises of the provider. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged within 7 days after receiving the invoice to deposit or transfer the amount shown on the account indicated on the invoice. Payment is due without deductions from the date of invoice. The customer comes only after a warning in default.

Delivery terms

The goods will be shipped immediately after receipt of the order. The shipment is on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 14th day after receipt of the order. The normal delivery time is 7 days unless otherwise stated in the item description. The supplier sends the order from its own warehouse as soon as the entire order is in stock. The customer will be informed about delays immediately. If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by own suppliers, although an appropriate cover transaction has been made in good time, the supplier has the right to withdraw from a contract with the customer to that extent. The customer will be informed immediately and any services received, in particular payments, will be refunded.


The customer has no possibility to directly access the stored contract text himself. The customer can correct errors in the input during the ordering process. To do this, you can do the following: It is possible to correct the entries in the shopping cart.

Right of withdrawal and customer service

For customers who are entrepreneurs, the rules on distance contracts are not applicable. Therefore, these customers do not have a corresponding right of withdrawal due to distance contract. The provider does not concede such a synonymous.


Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer raises these claims for damages. Excluded are claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Assignment and pledge ban

Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

Language, jurisdiction and applicable law

The contract is written in Spanish, English, German. The further implementation of the contractual relationship takes place in Spanish, English, German. It exclusively applies the law of the country Spanish law. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. The place of jurisdiction for disputes with customers who are not a consumer, a legal entity under public law or a special fund under public law is the registered office of the provider.

Age limit

No sale to minors (persons under 18 years). By accepting the terms and conditions you confirm your legal age.

Severability clause

The invalidity of any provision of these Terms and Conditions has no effect on the validity of the remaining provisions.